Reference

Our Legal Terms for Your Account

super88 login operates under a clear legal framework so you know exactly what governs your account, your data, and your transactions — whether you deposit via DANA, OVO…

Account TermsPrivacy PolicyDANA & OVO TransactionsData Retention RightsJurisdiction Conditions
super88 login Our Legal Terms for Your Account
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about our terms, need to exercise a data right, or want to request a copy of your account history, our legal…

Live Chat Reach our support team via live chat from 08:00 to 23:00 WIB daily.
Email Support Send formal legal requests, data access queries, or account-closure requests by email.
Account Help Centre Log in to your account, navigate to Help Centre, and select the Legal &…
DATA HANDLING STANDARDS

How We Manage Your Data and Account Security

We handle your personal information with a defined retention policy, encrypted storage, and a clear process for requests.

Encrypted Storage

All account data — including identity documents uploaded during verification — is stored using AES-256 encryption at rest. Access is restricted to authorised compliance staff on a need-to-know basis, logged and audited monthly.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand page performance. You can manage cookie preferences through the Privacy Settings panel inside your account dashboard at any time.

Data Retention Schedule

Transaction records linked to DANA, OVO, GoPay, and QRIS payments are retained for a minimum period as required under applicable financial regulations. Personal profile data is deleted within 30 days of a verified account-closure request.

Account Security Steps

Two-step verification is available on your account settings page. We recommend enabling it immediately after registration — the toggle is under Security in your profile menu — so your login is protected by both a password and a one-time code.

Who to Contact for Changes

To update personal details, request a data export, or ask for erasure, use the Legal & Privacy category in the Help Centre. Requests are processed within 3 business days and confirmed by email with a unique case reference.

Third-Party Data Sharing

We do not sell or rent your personal data to marketing third parties. Payment data shared with DANA, OVO, GoPay, and QRIS is limited to what each rail requires to process your transaction, and governed by their own respective terms.

Frequently Asked Legal Questions

These are real questions about our legal terms, your data rights, and how your account is governed. Each answer reflects the actual process we follow — not a paraphrased policy document. If your question is not covered here, reach us via live chat between 08:00 and 23:00 WIB or submit a formal request through our Help Centre.

Your account is subject to the terms outlined on this page, and the applicable jurisdiction depends on local law. We note any region-specific conditions clearly in the relevant section of our full terms document, accessible from your account dashboard.

Yes. Log in to your account, go to Help Centre, and select Legal & Privacy. Submit a data-export request and our compliance team will deliver a structured file of your personal data within 3 business days to your registered email address.

Records for transactions processed via DANA, OVO, GoPay, and QRIS are retained for the minimum period required by applicable financial regulations. Once that period ends, transaction data is archived and access is restricted to authorised compliance staff only.

After a verified account-closure request, your personal profile data is deleted within 30 days. Transaction records required for regulatory purposes are retained for their mandated period, then permanently removed. You receive email confirmation at each stage of the process.

Contact us via live chat from 08:00 to 23:00 WIB for immediate acknowledgement, or email our compliance team for a formal case reference. We aim to resolve transaction disputes within 5 business days and legal concerns within 10 business days.

Yes. Identity documents uploaded during account verification are encrypted using AES-256 at rest and access-logged. Only authorised compliance staff can retrieve them, and only when required by a regulatory or account-security process.

We share only the data each payment rail — DANA, OVO, GoPay, QRIS — requires to process your specific transaction. We do not share broader personal or behavioural data with these providers, and we do not sell your information to any marketing third party.